FAQ & Troubleshooting: Notifications
Common questions about notification preferences and admin controls.
Can I turn off certain notifications?
Not yet — the Preferences option in the notification settings shows: "Preference management will be available in a future update. For now, all in-app notifications are enabled by default." Every in-app notification is currently on for everyone, with no per-type opt-out.
Can I send a notification to another staff member?
Not from Creating a Manual Notification — that screen currently only creates a notification for yourself, regardless of the type or priority you set.
Is there an admin console for notification channels/rules (email, SMS)?
There's a real backend for channel/rule/template administration, but no web screen for it today — if you're looking for where to configure notification delivery rules, that capability isn't reachable from the app yet.
"Mark All as Read" is greyed out
That button is disabled whenever there are no unread notifications — nothing to mark.