FAQ & Troubleshooting: Appointments & Scheduling
Common questions about booking conflicts, statuses, and time-off requests.
"Cannot schedule appointments in the past"
Both booking and rescheduling reject a date/time earlier than now — double-check the date you selected.
"Pharmacist already has an appointment at this time"
The pharmacist has a conflicting appointment — pick a different time, or use Smart/AI Scheduling Suggestions to find one automatically.
"Pharmacist is not configured to handle {type} appointments"
That pharmacist hasn't enabled this appointment type in their own working hours settings.
"No available pharmacists found for this appointment"
No pharmacist who handles this appointment type has a free slot at the requested time — try a different time or check Viewing Pharmacist Schedules for availability.
"Outcome is required when completing an appointment" / "Reason is required when cancelling an appointment"
Both actions need that field filled in — see Appointment Detail and Cancelling & Confirming an Appointment.
Where do I request time off?
Not from Requesting Time Off — that screen isn't wired into the app yet. Use Leave: Submitting a Request in HR & Payroll instead.