FAQ & Troubleshooting: Communication Hub
Common questions, and features that exist in the system but aren't reachable yet.
"Direct conversations must have exactly 2 participants"
Use a group conversation instead if you need more than 2 people — see Starting a New Conversation.
"Conversation not found or access denied"
You're either not a participant in this conversation, or the link/ID you're using belongs to a different workspace. Check you have access before assuming something's broken.
"File size exceeds maximum limit of 10MB"
Every file attachment is capped at 10MB — see Sharing & Managing Files. Compress the file or share it another way if it's larger.
Is there a chatbot, prescription-discussion thread, or broadcast messaging feature?
Not reachable today, even though the underlying systems exist. Prescription discussion threads, broadcast messages, and an AI chatbot widget all have real, working backends, but none currently has a way to reach them from the web app — no button, menu item, or page connects to them. If you've heard about one of these from documentation elsewhere or an older version of the app, that's why you can't find it: it's built, but not yet wired into the interface. Use standard conversations for now.
Who can create a clinical consultation conversation?
Only pharmacists, owners, pharmacy outlet managers, and pharmacy team roles — see Starting a New Conversation.
Who reviews reported messages?
Workspace admins only — see Communication Audit Log. Reporting itself is available to everyone.