Communication & PatientsPatient Portal
Configuring Booking, Messaging & Notification Rules
Set the rules for patient-initiated bookings, messages, and notification channels.
Pharmily+
Booking rules
- Allow booking and allow rescheduling — on by default
- Require approval — off by default; when on, a patient-booked appointment needs staff sign-off before it's confirmed
Messaging rules
- Allow patient-initiated messages and allow attachments — both on by default
- Auto-response — off by default; sends an automatic reply outside your normal hours
Notification channels
Enable or disable each channel independently — in-app, email, SMS, and others each have their own on/off toggle rather than one global switch.