FAQ & Troubleshooting: HR & Payroll

"Employee already checked in today"

An employee can only check in once per day — if they need to be checked in again, check them out first.

"Already checked out"

You can't check out the same attendance record twice.

"End date must be after start date"

Double-check the dates on a leave request — the end date has to come after the start date.

"Leave request not found or already processed"

Someone already approved or rejected this request — a decision can only be made once. Check Leave: List & Filter for its current status.

"Payroll for {month}/{year} already processed"

Payroll can only be run once per month — see Running Payroll. If something was wrong with the run, that needs correcting at the record level rather than re-running payroll for the same period.

"No active employees found"

Running payroll requires at least one active employee — check your Employees list for anyone marked inactive who should be active.

Why doesn't a staff member's commission cover all their sales?

Check the rule's Applies to scope — see Setting Up Commission Rules. A rule scoped to a specific category or product only pays out on matching sales, not everything they sell.