FAQ & Troubleshooting: Billing & Subscriptions
Common billing questions and what to do when something doesn't look right.
"I paid but nothing happened"
Give it a few seconds — payment confirmation runs in the background after you're redirected back to your dashboard, and shows up as a notification rather than a loading screen. See Payment Redirect & Verification. If you see "Your payment is being processed. Your account will be upgraded shortly", wait a short while and check My Subscription again before assuming something is wrong.
"Create or join a workplace to access full features"
Subscriptions belong to a workspace, not to an individual account. If you see this message, your account isn't currently attached to a workspace — create one or ask to be added to an existing one before subscribing.
"No active subscription found for your workplace"
Your workspace doesn't have an active plan right now — this is expected if you've never subscribed, or if a previous subscription has fully expired (past its 7-day grace period). Subscribe from My Subscription.
"Subscription plan not found. Please contact support."
This means the specific plan you tried to check out no longer exists in PharmacyCopilot's current plan list — rare, but if you see it, refresh the Pricing page and try again with a currently-listed plan, or contact support if it persists.
Why doesn't the invoice download button work?
It doesn't currently generate a file — this is a known gap in Billing History & Invoices, not something specific to your account. Use your payment confirmation email for now, or contact support for a receipt.
I downgraded but I can still see my old plan's features
That's expected during the 7-day grace period — see Cancelling Your Subscription. You keep full access until the grace period ends, not the moment you confirm the downgrade.
I switched plans mid-cycle and lost the rest of my paid time
This is expected, not a bug — switching between any two paid plans (or subscribing again after cancelling) takes effect immediately and starts a fresh billing period; PharmacyCopilot doesn't prorate or credit unused time from your previous period. See the note in My Subscription.
Who can change or cancel our workspace's subscription?
Only your workspace's Owner. If you don't see the option to subscribe, switch, or cancel, that's why — ask your Owner to make the change.
The Subscription tab on my profile shows some blank sections
The current-plan summary and usage snapshot on that tab occasionally fail to load independently of your actual payment history — the payment list itself (see Billing History & Invoices) is unaffected. Refresh the page; if it's still incomplete, contact support.