Subscribe & Upgrade Checkout Flow
What happens when you pay for Pharmily or Network — the redirect to a secure payment page and back.
Choosing Pharmily or Network from My Subscription starts a payment flow through PharmacyCopilot's payment processor. This applies whether you're subscribing for the first time, upgrading, or switching to a different paid plan.
Confirm your plan and billing interval
After selecting a plan and confirming in the dialog, PharmacyCopilot creates a payment order for the exact plan and interval (monthly or yearly) you chose.
You're redirected to a secure payment page
Your browser navigates to a hosted payment page outside PharmacyCopilot to complete payment. This is normal — PharmacyCopilot itself never collects or stores your card details directly.
Complete payment
Pay using the options offered on that page.
You're redirected back and verified
After payment, you're sent back to PharmacyCopilot's payment redirect page, which confirms the payment and activates your new plan — usually within a few seconds.
What happens to your old plan
The moment your new plan activates, any previous active plan for your workspace is cancelled and a brand-new billing period starts immediately — there's no waiting for your old period to end and no credit for unused time on it. See the note on this in My Subscription.
If something goes wrong
- The payment page won't load / "Payment service is not properly configured" — this is a temporary issue on PharmacyCopilot's side, not your payment method. Try again shortly, and contact support if it persists.
- You closed the payment page before finishing — no charge is made and your plan doesn't change. Just start again from My Subscription.
- You paid but your plan didn't update — see Payment Redirect & Verification for what the confirmation screen does and when to contact support.