FAQ & Troubleshooting: AI Diagnostics
Common questions about case processing, review, referrals, and known gaps.
"An active diagnostic request already exists for this patient"
A patient can only have one diagnostic request in progress at a time. Wait for the current one to finish (see Case Results & AI Analysis) or cancel it before starting another.
"At least one subjective symptom is required"
Step 2 of intake requires at least one subjective symptom before you can continue — objective findings alone aren't enough.
My symptoms disappeared when I navigated between steps
This has been a known rough edge in the intake form — if it happens, re-check the Symptom Assessment step before submitting rather than assuming your entry was saved.
The analysis is stuck on "processing"
AI analysis runs in the background and isn't instant. If it's been unusually long, refresh Case Results & AI Analysis to check the latest status before assuming something failed.
Why can't I generate or send a referral?
Diagnostic Referrals' action buttons (generate, edit, send, download, delete) don't currently work — this is a known gap, not something wrong with your account. The referral list itself still loads correctly.
Why is Follow-Up Cases empty or erroring?
Follow-Up Cases is currently non-functional — use Follow-Up Tasks Dashboard & List instead.
I approved a result but nothing seems to have happened to the patient's record
Approving a result on its own doesn't automatically create clinical documentation — you need to explicitly create an intervention from the approved result if you want it reflected as one.
Can I see why the AI reached a particular conclusion?
The result includes a confidence level and any flagged red flags or drug interactions, but the underlying model reasoning isn't shown beyond that — treat the AI's output the way you'd treat any decision-support suggestion: a starting point for your own clinical judgment, not a final answer.